Support Center
Welcome to Change Clothes Support! We're here to help you get the most out of your virtual fashion experience.
🚀 Getting Started
📸
Upload Your Photo
Take or select a clear full-body photo for best results
👗
Choose Clothing
Browse our collection or upload your own clothing images
🤖
AI Magic
Our AI creates realistic virtual try-on results
💾
Save & Share
Save your results and share with friends
📋 Frequently Asked Questions
Q: What makes a good photo for try-on?
A: For best results, use photos that are:
- Well-lit with good lighting
- Full-body shots showing head to toe
- Taken against a plain background
- High resolution and not blurry
- Showing you facing the camera directly
Q: How long does AI processing take?
A: AI processing typically takes 30-60 seconds depending on image complexity and server load. You'll see a progress indicator while your try-on is being generated.
Q: Can I use photos of other people?
A: You should only upload photos of yourself or photos where you have explicit permission from the person. Uploading photos without consent violates our Terms of Use.
Q: Are my photos stored on your servers?
A: Photos are processed temporarily for AI generation and then deleted from our servers. Generated results are stored locally on your device. See our Privacy Policy for full details.
Q: What's included in the premium version?
A: Premium features include:
- Unlimited try-on sessions
- Access to exclusive clothing collections
- Higher quality AI processing
- Priority processing speed
- Advanced editing tools
Q: Why isn't my try-on result accurate?
A: AI results depend on photo quality and clothing compatibility. Try using:
- Better lighting in your photo
- A clearer, higher resolution image
- Different clothing items
- A more direct camera angle
💡 Tips for Best Results
📸 Photo Tips:
- Lighting: Use natural light or bright indoor lighting
- Background: Plain, solid-colored backgrounds work best
- Pose: Stand straight, arms slightly away from body
- Distance: Stand 6-8 feet away from camera
- Clothing: Wear fitted clothes for better AI recognition
👗 Clothing Selection Tips:
- Resolution: Choose high-quality clothing images
- Style Match: Select clothes appropriate for your body type
- Color Contrast: Avoid clothes that blend with your skin tone
- Complexity: Simple designs often work better than very detailed ones
⚠️ Troubleshooting
Common Issues & Solutions:
App crashes or freezes:
- Force close and restart the app
- Restart your device
- Update to the latest app version
- Free up storage space on your device
Poor try-on results:
- Use a higher quality photo
- Try different clothing items
- Ensure good lighting in your photo
- Check that your full body is visible
Processing takes too long:
- Check your internet connection
- Try again during off-peak hours
- Use smaller image files
- Contact support if problem persists
🔧 Technical Requirements
- iOS: iOS 14.0 or later
- Storage: At least 100MB free space
- Internet: Stable internet connection required
- Camera: Access to photo library or camera
- Memory: 2GB RAM recommended
💎 Premium Support
Premium users get priority support with:
- Faster response times (within 4 hours)
- Direct access to our AI specialists
- Advanced troubleshooting assistance
- Beta feature access and feedback opportunities
🔐 Privacy & Security
Your privacy and security are our top priorities:
- All data transmission is encrypted
- Photos are processed securely and deleted after use
- We never share your personal photos
- You control what data is stored on your device
📱 App Updates
Keep your app updated for:
- Latest AI improvements
- New clothing collections
- Bug fixes and performance improvements
- New features and tools
🎯 Feature Requests
Have an idea for a new feature? We'd love to hear from you! Send your suggestions to features@changeclothes.app
Thank you for choosing Change Clothes! We're committed to providing you with the best virtual fashion experience.